Support

We answer every message, usually within a day.

Write to hello@dropstudio.app. Telling us which iPhone you are on and roughly when the problem happened makes it far quicker to find.

My drop has not arrived

A drop is generated in the background and normally lands within minutes of your identity being ready. If the app has been showing "developing your photos…" for more than an hour, force-quit and reopen it — the screen re-checks on every visit. If it is still stuck, write to us with the rough time and we will look it up.

The photographs do not look like me

The model conditions on the selfies you gave it, so the fastest fix is better references: three to eight photographs, different angles, good light, only you in the frame, no sunglasses or heavy filters. Settings → Replace my selfies and the next drop will use the new set.

I want to cancel my subscription

Settings → Manage subscription opens Apple's own screen, which is the only place a subscription can be cancelled. You keep full resolution until the period you already paid for ends.

I want everything deleted

Settings → Delete my account. It removes your account, your selfies, your identity model and every photograph we generated for you. Cancel your subscription first — deleting the account does not stop Apple billing you.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong — if it was our fault we want to know.

Privacy questions

privacy@dropstudio.app, or read the privacy policy first — it is short and specific.